How To Deal with Conflicts
Conflicts in teams and working groups are sometimes expressed loudly and clearly, but often also more subtly and in the form of only diffusely perceptible tensions. As a responsible manager, you are then faced with the question: Should or must I intervene here and now - and in what form do I do this if necessary?
In this seminar, you will get to know a model that will help you to orientate yourself in such a decision-making situation and offer suitable intervention options for the various degrees of escalation of a conflict. Case studies from the group are used for this purpose.